Reference only. Payment in TWD.

Rates By Exchange Rate API

Frequently asked questions

Frequently Asked Questions (FAQ)

Welcome to CLHWATCH.

We specialize in buying, selling, consigning and exchanging fine watches from around the world. Guided by integrity and transparent valuations, we provide every watch enthusiast with professional service and a secure trading experience.

1. About CLHWATCH

Q1. What services does CLHWATCH provide?

CLHWATCH specializes in Swiss and other fine watches from around the world, offering new and pre-owned watch sales, purchases, consignment and trade-ins.

We carefully assess each watch’s authenticity, condition and market value, and strive to provide a transparent and secure environment for watch transactions.

Q2. Is CLHWATCH an officially authorized brand dealer?

We are an independent fine-watch dealer and are not an officially authorized dealer for Rolex, Patek Philippe, Audemars Piguet, Omega or other watch brands.

We specialize in the secondary watch market, offering watches from a range of brands, production years and collections.

Q3. Does CLHWATCH have a physical store?

Yes. Our physical store offers watch viewing, buying and selling services, and purchase valuations.

Kaohsiung Store

Address: No. 153, Mingren Road, Sanmin District, Kaohsiung City, Taiwan

Phone: (07) 350-1509

Please contact us in advance to confirm availability and arrange a viewing.

2. Authenticity and product information

Q4. Are all watches sold by CLHWATCH authentic?

Yes. We sell only authentic watches, and every watch offered for sale undergoes professional inspection and authentication.

We issue our store’s certificate of authenticity at the time of purchase to protect our customers’ interests.

Integrity is fundamental to our business. We never sell counterfeit watches.

Q5. How is the condition of a pre-owned watch assessed?

We assess condition based on the watch’s appearance, preservation and signs of wear, and indicate ratings such as 95% or 98% on the product page.

These percentages reflect our overall assessment of the actual watch and are not a standardized grading system established by the manufacturer.

Please review the actual product photos or visit us to inspect the watch in person.

Q6. Do the website photos show the actual watches for sale?

We use photos of the actual watches to show their appearance and details, helping customers understand their condition before purchasing.

Lighting, screen settings and viewing angles may cause slight differences between photographs and the actual item. Please confirm the watch’s condition in person.

Q7. Can a watch without its original warranty card or box still be authentic?

The presence of an original warranty card and box is not the sole basis for determining authenticity.

Some pre-owned or older collectible watches may have lost their original accessories over time or during previous ownership.

We explain which accessories are included and carry out professional inspections so customers can make informed decisions.

Q8. What does the year shown on a product page mean?

The stated year is primarily based on the original warranty card date, purchase records or other verifiable information.

If the exact year cannot be confirmed, we explain the available information rather than presenting an estimate as a verified purchase year.

3. Purchasing and transactions

Q9. Can I buy a watch directly through the website?

Our fine-watch transactions primarily take place in person at our physical store after customers have viewed the watch.

The website provides product displays, reference prices and consultation services.

Please contact us to confirm availability and arrange an in-store viewing.

Q10. Can I view or try on a watch at the store?

Of course.

Fit, size, appearance and details matter when choosing a fine watch. We welcome customers to inspect watches in person and decide whether to purchase after confirming that the watch meets their needs.

Please book in advance so we can prepare the watch and arrange assistance.

Q11. Are all watches listed on the website currently available?

Inventory changes as transactions take place, and some watches may be offered through multiple platforms or stores at the same time.

We continuously update website information, but availability and transaction terms remain subject to confirmation by our store.

Please contact us first to avoid disappointment if a watch has already been sold.

Q12. Can I pay by credit card or in installments?

We accept selected credit cards and offer installment payment services.

Credit card and installment services currently primarily apply to physical CTBC credit cards that meet our store’s requirements.

Please confirm eligible cards, installment terms and applicable fees with the store before your transaction.

Q13. Can I trade in my watch for a watch in your store?

Yes. We welcome trade-ins of fine watches.

Please provide the brand, reference, year, condition and accessory details of your watch. We will assess its trade-in value based on market conditions and the watch’s actual condition.

The exchange arrangements and any price difference will be agreed upon before the transaction.

Q14. Can delivery be arranged after purchasing a watch?

In-person handover is our primary method of completing a transaction.

If special circumstances prevent you from collecting a watch in person, please contact us in advance to discuss alternative arrangements.

Delivery methods, payment conditions and related fees must be confirmed by both parties before proceeding.

4. Watch purchases and consignment

Q15. Does CLHWATCH buy pre-owned watches?

Yes. We purchase and accept trade-ins of fine watches, including Rolex, Patek Philippe, Audemars Piguet, Omega, Cartier, Panerai and Tudor.

Whether you wish to sell a watch you no longer wear, adjust your collection or exchange it for another model, please contact us.

Q16. How can I get a purchase valuation for my watch?

Send the brand, reference, year, exterior photos and accessory details through our official LINE, Facebook or the website’s watch purchase form.

We will provide a preliminary assessment based on the information received.

The actual purchase price must be confirmed after inspection of the watch.

Q17. Is there a fee for a purchase valuation?

Preliminary purchase valuations based on watch details submitted through official LINE, Facebook or our website are free of charge.

We assess the watch using its condition and market prices, and you are free to decide whether to sell.

Q18. Can you buy a watch without its original box or warranty card?

Please send us the details for an initial assessment.

We consider the brand, reference, authenticity, condition, completeness of accessories and market demand.

Missing original box or papers does not mean a watch has no purchase value, although it may affect the valuation.

Q19. Why is the purchase offer different from the price I originally paid?

A pre-owned watch’s market value depends on its brand, reference, supply and demand, year, condition, accessories and prevailing market prices.

Some popular models enjoy strong demand, while other models may change in value as the market moves.

Our valuations reflect the actual secondary market rather than simply the original retail price or purchase amount.

Q20. Can the final purchase price be confirmed online?

Online valuations are preliminary assessments based on the photos and information you provide.

Before purchasing a watch, we must verify its authenticity, appearance, functions and actual condition.

The final price is subject to physical inspection and transaction terms confirmed by both parties.

Q21. Does CLHWATCH offer consignment services?

We offer consignment and related services for fine watches.

We assess suitable consignment arrangements according to the watch’s brand, reference, condition and market demand.

The consignment price, service fees, safekeeping and settlement terms are agreed upon before acceptance.

5. Warranty and other services

Q22. Is a warranty provided when I purchase a watch?

Watches sold by our store come with a one-year store warranty.

The scope, coverage and conditions are governed by the store certificate and warranty agreement provided at the time of purchase.

Q23. What should I do if a problem occurs during the warranty period?

If your watch develops an operating problem during the warranty period, please contact us first with the watch’s details and a description of the issue.

We will help assess the watch and arrange the next steps in accordance with the warranty agreement.

Q24. Does CLHWATCH offer watch protective films and straps?

Yes. We are a dealer for RX8 watch protective films and selected premium watch straps.

RX8 offers protective films for many popular watch models. Please contact the store about model compatibility and available services.

Contact CLHWATCH

For watch purchases, sales, consignment or trade-ins, please contact us through official LINE, Facebook or by phone.

CLHWATCH

No. 153, Mingren Road, Sanmin District, Kaohsiung City, Taiwan

Phone: (07) 350-1509

Official website: www.clhwatch.com

Fine watches from around the world. Honest, secure transactions.